G E N E R A L  F A Q S

How does renting work?

Browse and pick your perfect outfit, use the calendar to check the dresses avaliabilty. Select the date of you event. Check out to finalise your booking. Your dress will be shipped and with you within 1-4 days. All postal hires include a pre-filled and paid for postal bag to post your rental back in.

 

Do you offer Try-Ons?

Yes we do! Our try on space is located in Palmerston North. To book your try on, head to our Instagram page and hit the 'Book Now' button to be taken to our calendar where you will see all our available try on sessions. Try ons are FREE. All that we ask is if you can no longer make your booked appointment time to let us know as soon as you can.

 

Can I pick my dress up if I am local?

Yes you can! We will send you out a text when your rental is ready for pick-up. All pick-ups will be placed in our white box out the front. Your rental will be packed, placed in a bag and labelled.

 

How long do I have with the dress?

Usually around 1-3 days (Friday - Sunday and returned Monday) It is important that all rentals are returned by Monday to avoid late fees.

For postal rentals, you'll recieve your dress 1-2 days before your event. You are then required to drop the dress off in the pre-paid postal bag at your local post office the following business day. Please hand the bag over the counter to ensure it is ready for pick up. 

Local rentals are also returned Monday, back into the white box out the front. 

 

Do I clean the dress before returning?

No, the dry cleaning is on us! All you have to do is return the rental back to us via drop-off or postal.

 

HELP! My event has been cancelled, what do I do? 

If you event has been cancelled, we are offering a full store credit valid for up to 12 months of your original event date. This only applies if we are notified at least 5 days prior to your cancelled event. Please message us through our Instagram or Facebook page if you need to cancel your rental and we will sort it out for you.